July 3, 2024 · 5 min read · Repairs First Team
Boosting profit with smarter RMA management and inventory tools
Most shops leak margin through slow RMA cycles. Here's how members are tightening the loop and reclaiming thousands per month.
RMA leakage is one of the most overlooked margin killers in the repair business. A bad screen sitting on your shelf for 60 days is a dead asset — and the longer it sits, the less likely your vendor is to credit it.
The shops we work with that have tightened their RMA loop to under 14 days are reclaiming an average of $1,800/month in parts credits they used to write off.
The fix isn't complicated: a single inventory system, a weekly RMA review, and vendor relationships where you're trusted enough to get expedited credits.